About Malcolm!

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd. For many years (since 2003) we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world.

Digital transformation in action

We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable.

Malcolm! Screenshots

Ambition realised

It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Malcolm! Labs

Lots more to come

And we’ve only just got started. There is a whole series of further Malcolm! features in development right now that we’ll be rolling out over the coming months and years.

Team Malcolm!

The Malcolm! team is officially based in London, UK but we have team members across the UK, in the USA, Europe and Brazil. Above all we are passionate about making your customers love you! Feel free to get in touch with us anytime.

We look forward to working with you!

Malcolm! holding a sign saying "Hello my name is Malcolm!"

PS Why Malcolm?

Malcolm was (and indeed still is) a very special office monkey. Technically he’s stuffed but we believe he’s alive. Malcolm is very into customer service and tries to be helpful whenever he can. He became our inspiration for this product, so we named it after him.