How it works
Let Malcolm! take the strain when you service, interact & engage with your users. Rollover each point to see more.
Decide the audience you’ll use Malcolm! with
Malcolm! can be used with all types of users: Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it!
Identify the questions you are frequently asked, your recurring tasks & procedures
Think of "stuff" that takes up your time: answering questions, explaining policies, approaches or how to do something. Emails & phone calls chasing information. Data entry and re-keying information.
Replicate these things in Malcolm!
Using the "MyMalcolm" control panel turn tasks & processes into forms / user journeys and create your frequently asked questions / knowledge base.
Set up any rules, automations & integrations you wish to use
Choose who gets notified when a task or process is completed and connect Malcolm! to other apps and systems so you can pass through user data automatically.
Choose how to implement
We can offer you a hosted branded site for your users or you can bring Malcolm! into your current site via widgets, plugins and APIs.
Sit back & relax!
Monitor all user activity from the MyMalcolm! control panel & dashboard.
Service your customers better
Our no-code platform makes it easy!
- Build an online customer servicing system in minutes not months
- Enable your customers to self serve 24/7/365
- Service better & faster whilst also reducing cost
- Easily integrate with other systems
- Continually improve via customer feedback
- Surface your support & servicing journeys contextually
- Your customers will love you - How it works