Change log & tech 14 March 2022 Email answer logs A quick feature update ahead of some much more chunky features coming very soon - we've added additional logging to MyMalcolm for your Workflow email answers. You'll find this log in the Analyse
How-tos 3 March 2022 How to... respond to events in a timely way with Malcolm! We live in a very fast moving world and even the most organised companies or organisations can be caught on the back foot by rapidly emerging events or situations such as extreme weather,
Thoughts 2 March 2022 How to scale your customer service and avoid the growing pains of success It’s a conundrum growing businesses face all the time - how can your company continue to grow whilst not compromising the experience your customers have come to love? In order to solve
How-tos 20 February 2022 How to... surface support within your SaaS product or online service If you are a SaaS business or have some sort of online product or service you’ll be aware of how important good customer/user support and service is. Hopefully you have a
Change log & tech 14 February 2022 Change the base URLs of your hosted hub Another much requested feature for you today - the ability to change the base URLs used in your hosted hub. This is the part of the URL after your domain name (which of